EFTA00117604.pdf

Service Request #25576 Adding Vicon V942D up cameras to NICE Status: FBOP Assigned Customer: FBOP MCC New York MS0109 (130104.001) Priority: P3 (Next Day) Contact: Type: Service Contract Assigned To: Jeff Craw, Jeff McKenzie. Justin Houston Service Location: Main Location 150 PARK ROW NEW YORK, NY 10007 Date Created: Sep 20, 2019 Bill To: FBOP MCC New York MS0109 (130104.001) Next Appt.: 150 PARK ROW NEW YORK, NY 10007 PO #: Additional Information & Custom Fields: Is this a emergency request: Yes. You must call 844-802-0188 Is the system in question under any warranty: What is the system in question : When was the problem first Today discovered: PO Number: Who reported the problem initally: Is this a consistent problem or CONSISTENT intermittent: Is this problem effecting all users: YES Is there power to the device in YES question: Do you have a spare device on Unknown site: Can you send a picture of the NO device: Has any work been done in the NO area involved: Can you describe what is or is not Installation of new Nice Vision system. happening: Material Required For Request: PHONE SUPPORT Who Requested the service call : Detailed Description: Assisting In network troubleshooting and up programming of the up cameras to add them into NICE. Serial Number 43144901 Customer Name Federal Bureau of Prisons EFTA00117604  Site Name MCC New York Product Type VISION NET 3.1 UP1 Contact Name Jeff Mckenzie Contact Phone 240-454-1777 Email Address Problem Description Trying to add the V942D-W312MIR to NICE Vision through Sitebuilder with the ONVIF option. We can ping the cameras, but says 'Failed to Retrieve Device Data". Customer wants to work on this Monday. Schedule When Assigned To Comment Sep 20, 2019, 8-11am Jeff Cranor, Justin Houston. Jeff McKenzie Equipment - No Equipment No Comments Details - No Detail Items EFTA00117605