EFTA00127562.pdf

Service Request #22855 Raid just crashed Status: Closed Customer: FBOP MCC New York MS0109 (130104.001) Priority: P3 (Next Day) Contact: Type: Service Contract Assigned To: Jeff Cranor, Jeff McKenzie, Justin Service Location: Main Location Houston NEW YORK, NY 10007 Date Created: Feb 28. 2019 Bill To: York MS0109 (130104.001) Next Appt.: NEW YORK, NY 10007 PO #: Additional Information & Custom Fields: Is this a emergency request: Yes. You must call Is the system in question under any warranty: What is the system in question : When was the problem first Today discovered: PO Number: Who reported the problem initally: Is this a consistent problem or CONSISTENT intermittent: Is this problem effecting all users: YES Is there power to the device in YES question: Do you have a spare device on Unknown site: Can you send a picture of the NO device: Has any work been done in the NO area involved: Can you describe what is or is not recording happening: Material Required For Request: PHONE SUPPORT Who Requested the service call : Detailed Description: Serial Number 43144901 Customer Name Federal Bureau of Prisons Site Name MCC New York Product Type VISION Contact Name Jeff Mckenzie EFTA00127562 Contact Phone Email Address Problem Description Raid needs rebuilt. I need any documentation that you may have pertaining to rebuilding the raid from the front LCD. Oognify Support Contract #: 32765 Jeffrey McKenzie I Senior Customer Support Technician SigNet Technologies I Convergint Federal Solutions Beltsville. MD 20705 Schedule When Assigned To Comment Feb 28 - Mar 8, 2019, Jeff Cranor, Justin Houston, Jeff McKenzie Jeff Is working on this. all-day Equipment - No Equipment No Comments Details - No Detail Items EFTA00127563